• The deposit is non-refundable.
• Items broken during hire/missing on return will be charged for.
• Generators/fuel tanks to be returned on the same fuel level as they went out on (or the fuel used will be charged after the hire).
• At least 1 week’s notice has to be given for last-minute changes to equipment.
• Your hire is confirmed after the deposit is received.
• Payment should be made in full before the date of delivery.
• Customers may come and look at our equipment prior to hire, but an appointment needs to be made with reasonable time and notice.
• If we are required to set up/pack down the equipment hired, there will be a reasonable labour charge, so please let us know upon booking to avoid extra costs after the event.
• When a customer is transporting items hired, any damages during transportation is their responsibility and charges for the damage will apply. 
• If items are incorrect, please notify us as soon as possible.
• Customers can collect from us, however an appointment must be made.
• If you are fuelling up one of our diesel generators during hire, you must use white diesel due to legal rules and regulations.
  

Updated on the 31/05/2024